Refund policy
At Voron Decor, customer satisfaction is important to us. We want you to feel confident when purchasing from our store.
This Return & Refund Policy explains how returns, refunds, exchanges, and other remedies are handled for purchases made through our website.
1. Return Period
Voron Decor offers a 30-day return period for eligible products.
The return period begins on the date the order is delivered to the customer.
To be eligible for a return, the product must generally:
- Be unused and in its original condition.
- Be in its original packaging, where applicable.
- Include original tags, accessories, and documentation, where applicable.
- Not show signs of misuse, intentional damage, alteration, or excessive wear.
Certain products may be excluded from voluntary returns where permitted by applicable law, including personalized, customized, hygienic, or otherwise non-returnable products. Any applicable exclusions will be clearly identified on the relevant product page.
2. Change-of-Mind Returns
If you change your mind about your purchase, you may request a return within our 30-day return period, provided the product meets the applicable return conditions.
For change-of-mind returns, the customer is generally responsible for the cost of return shipping unless otherwise required by applicable law or expressly stated by Voron Decor.
Original shipping charges may be non-refundable where permitted by applicable law.
3. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, materially different from the product description, or you receive an incorrect product, please contact us as soon as reasonably possible.
Please provide:
- Your order number.
- Your name and email address.
- A description of the issue.
- Photographs or other reasonable evidence of the problem when applicable.
We will review the situation and may provide a replacement, refund, repair, or another appropriate remedy depending on the circumstances and applicable consumer protection laws.
Where the issue is confirmed to be our responsibility, Voron Decor will provide appropriate instructions regarding return shipping.
4. How to Request a Return
To request a return, contact:
Email: info@vorondecor.com
Please include your order number and explain the reason for your return.
Our customer service team will review the request and, when approved, provide the applicable return instructions.
Please do not send an item to the business address listed on this website unless specifically instructed to do so.
Depending on the product and destination, returns may be directed to a designated return or fulfillment facility. The applicable return address and instructions will be provided as part of the return authorization process.
5. Return Shipping
For change-of-mind returns, the customer is generally responsible for return shipping costs, unless applicable law provides otherwise.
For products that are defective, damaged, incorrect, or otherwise covered by a legal consumer remedy, Voron Decor will provide appropriate instructions regarding return shipping costs.
6. Inspection of Returned Products
Returned products may be inspected after receipt.
If a product does not meet the applicable return conditions, we may decline the voluntary return or reduce the refund to the extent permitted by applicable law.
Nothing in this section limits any mandatory consumer rights that cannot legally be excluded.
7. Refunds
Once an approved return has been received and processed, we will notify you regarding the refund.
Approved refunds are generally issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your bank, credit card provider, payment processor, or other financial institution.
8. Refund Timing for Statutory Rights
Where applicable consumer protection laws establish a specific deadline or procedure for refunds, those requirements will be followed.
For customers in jurisdictions with statutory cancellation or withdrawal rights, such as the United Kingdom and European Economic Area, applicable statutory requirements will apply in addition to this voluntary 30-day return policy.
9. Exchanges
Exchanges may be available depending on product availability.
If the requested replacement is unavailable, we may provide an alternative remedy or refund where appropriate.
10. Late or Missing Refunds
If you have been notified that your refund has been issued but have not received it, please:
- Check your bank account or payment provider.
- Contact your card issuer if applicable.
- Contact your payment provider if applicable.
- Contact us at info@vorondecor.com.
11. Statutory Consumer Rights
Nothing in this policy is intended to exclude, restrict, or waive any consumer guarantee, statutory right, cancellation right, withdrawal right, or remedy that cannot legally be excluded.
Customers may have additional rights under the laws applicable to their country or region.
For example, customers in Australia may have rights under the Australian Consumer Law, while customers in the United Kingdom and European Economic Area may have statutory cancellation, withdrawal, refund, and consumer protection rights.
Where applicable, these rights take precedence over any conflicting voluntary policy terms.
12. Contact
For return and refund questions:
Voron Decor
Legal Business Name: VS EMPREENDIMENTOS NEGOCIOS DIGITAIS LTDA
CNPJ: 49.359.197/0001-49
Email: info@vorondecor.com
Phone: +55 (11) 9262-1438