Shipping policy
At Voron Decor, we aim to provide clear and transparent shipping information for every order.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders are generally not processed on weekends or public holidays.
During periods of high demand, promotional events, holidays, or unforeseen circumstances, processing may take longer.
2. Delivery Times
Our standard estimated delivery time is generally:
5–15 business days after dispatch.
Delivery times are estimates and may vary depending on the destination and shipping service.
Actual delivery times may be affected by:
- Destination country or region.
- Local carrier operations.
- Customs processing.
- Import procedures.
- Weather conditions.
- Public holidays.
- Transportation delays.
- Local delivery conditions.
- Other circumstances outside our reasonable control.
We do not guarantee a specific delivery date unless a guaranteed delivery service is expressly offered at checkout.
3. International Shipping
Voron Decor serves customers in multiple international markets, including Australia, the United Kingdom, the United States, and selected countries throughout Europe and other regions.
Shipping availability may vary depending on the product and destination.
If a destination is unavailable, this will generally be indicated during checkout.
4. Shipping Origin and Fulfillment
Products may be dispatched from international fulfillment and distribution facilities, depending on product availability and the customer's destination.
Because fulfillment locations may vary by product and destination, the country from which an individual order is dispatched may vary.
This allows us to process international orders through the appropriate fulfillment channel for the destination.
5. Shipping Costs
Applicable shipping costs, if any, will be displayed during checkout before the customer completes payment.
Shipping costs may vary depending on the destination, order, product, and available shipping method.
If free shipping is offered for a specific product or promotion, the applicable terms will be displayed on the website or at checkout.
6. Tracking Information
Where tracking is available, tracking information will generally be sent to the email address provided during checkout after the order has been dispatched.
Tracking information may take some time to become active after the shipment has been transferred to the carrier.
If you have questions regarding your tracking information, contact:
7. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, GST, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are generally not included in the product price or standard shipping charge and may be the customer's responsibility.
Customers are responsible for providing any information reasonably required by customs authorities or delivery providers.
Customs procedures may occasionally cause delays beyond the estimated delivery timeframe.
8. Delivery Address
Customers are responsible for providing an accurate and complete delivery address during checkout.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply where permitted by applicable law.
If you notice an error in your shipping address, contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
9. Delayed Deliveries
If your order has not arrived within the estimated delivery timeframe, please contact us at:
We will review the available tracking information and assist with the appropriate next steps.
Estimated delivery times do not include delays caused by customs, government authorities, carriers, severe weather, or other circumstances outside our reasonable control.
10. Lost Packages
If tracking indicates that an order was delivered but you cannot locate it, please first check:
- Your mailbox or designated delivery location.
- With household members.
- With building reception or management, where applicable.
- With neighbors, where appropriate.
- With the local carrier.
If the package remains missing, contact us so we can review the available shipping information.
11. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as reasonably possible.
Photographs of the package and the damaged product may be requested to help us investigate the issue.
12. Multiple Shipments
Products from the same order may occasionally be shipped separately depending on product availability, fulfillment location, and shipping requirements.
If this occurs, you may receive separate tracking information for each shipment.
13. Contact
Voron Decor
Legal Business Name: VS EMPREENDIMENTOS NEGOCIOS DIGITAIS LTDA
CNPJ: 49.359.197/0001-49
Email: info@vorondecor.com
Phone: +55 (11) 9262-1438